A big problem? An item not to your liking? If a product is not suitable for you or if it does not comply with your order, you have the option to apply for a return within 14 days of receiving your order.
Depending on the state of our stock, an exchange may not be possible but only a refund request or credit. Upon receipt of the returned products or products, they are checked by our logistics department before refunding you.
For the refund to be effective, the returned products must be unworn, unwashedand un customized. You will also need to return any additional items/objects that accompany your order as gift items, for example. Please note that some products cannot be returned and/or refunded, such as gift cards and gift cards.sold products. custom products cannot be returned, exchanged or refunded..
To make a return, please use our available return form Here.
A refund will not be possible if:
- The item is not in its original state, is damaged or presents some missing parts for reasons that are not due to an error on our part.
- The item is returned more than 14 days after delivery.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your claim.
If your application is approved, then your refund will be processed within 30 days. We will credit the same payment method used when you ordered.
Processing times depend on your bank. If you have not yet received your refund after being notified of its execution, please contact your bank or the entity issuing your credit card.
If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to that of your return. Once we have received the returned item, a gift certificate will be emailed to you.
It will be up to you to pay your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the shipping fee will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.